Beau

Getting to Know You and Your Companion

The first step in our new relationship is to meet with you, the Guardian, and your dog and/or cat. During this meeting we will learn all about the needs and the care of your animal. This would include a full profile of medical history, personality, training, behavior, dietary and exercise needs.

Journals

Each SOULMATES ANIMAL CARE client family will receive their own journal. Here we report back to you about your animal's day: how they played, how they did "potty-wise"; and address any possible health concerns. It is also a great place for your feedback, and any special instructions you have.

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Dusty
Dusty

Medical Visits
During the client meeting we conduct a full survey of medical history and health needs. We have great relationships with many veterinarians in Marin. SOULMATES will partner with your veterinarian as part of our complete service to insure the medical care that you animal needs is fully provided.

24-Hr Care
During your vacation or business trip, your dog will be treated like a member of our family while staying in one of our homes. They live with us as if they are our own. We provide the ultimate care, with lots of love, attention and exercise.

Housesitting & In-Home Care
Your companion animal can stay at home an be well cared for in their own home environment. This is especially useful for animals with ongoing medical concerns, or for animals who thrive on more human interaction and companionship. In addition to keeping your animal happy, we are also present to make sure that your home is secure and well maintained.

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CANCELLATION Policy

  • 24-Hour Care, House Sitting & Travel: 2 week notice
  • Cat Visits & Dog Walks: 1 week notice

If notice of cancellation is not given within these time frames, you will be charged and invoiced for any and all previously agreed upon services. SOULMATES reserves the right to withhold services from any client due to non-payment of fees, an inappropriate number of cancellations, or inappropriate behavior..

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